Safety, quality and regulation

We are committed to ensuring that the people we support are provided with the highest possible standards of care and support, delivered by a highly motivated and well trained staff team.

Quality is at the heart of everything we do across all our Perpetual Care residential, and Fostering services. Our Quality team work hard to ensure continuous improvements are made and quality is achieved to maintain caring and safe environments, giving people their dignity, respect and independence at all times.


Perpetual Care benefits from a robust and determined approach to safety and we do this through robust audits undertaken by our governance and assurance staff team who make sure that our sites are supported to be safe by ensuring that:

  • Actions and improvements are made in response to safety alerts
  • Best practice is shared across the division and the company as a whole
  • Adjustments and improvements are made in response to the regular cycle of health and safety and fire audits which are undertaken by a team of internal health and safety experts and external fire safety experts
  • There is a prompt response to any changes in legislation and guidance
  • A robust and open approach is taken to incident and complaint management and the investigations that follow
  • Improvements are made locally and, where necessary, across Perpetual Care in response to the lessons learned from incident and complaint investigations.


We have a dedicated quality team that not only focus on the services being compliant with our regulators, but who also ensure that we provide evidenced based care and support, and that we are the best at what we do.

We benefit from having a team of specialist advisors consisting of:

  • Senior Quality Leads for each of the operational regions, as well as specialist teams of Quality Leads with vast amounts of experience in providing and delivering services to adults with a learning disability, mental health issues and autism, as well as older people care services
  • Dementia Coaches who ensure the highest quality of care is provided across our dementia care homes
  • A team of Positive Behaviour Support (PBS) practitioners who lead on the delivery of the Perpetual Care PBS strategy. The strategy includes the provision of bespoke person-centred programmes, behaviour assessments, functional analysis and a wide range of support for individuals who require PBS
  • A national team of PROACT-SCIP instructors based within our sites who deliver training to our staff teams


We are committed to ensuring that our services not only meet, but exceed the national regulatory standards of compliance set out in law and inspected by those regulators who oversee our services.

Our regulators include:

  • The Care Quality Commission (CQC) in England
  • The Care and Social Services Inspectorate Wales (CSSIW)

Get in touch

For further information on how Perpetual Care ensures that the people we support are provided with the highest possible standards of care or to find out more about our services, please call us today on 0845 1304 748  or contact us