At Perpetual Care, we understand how important it is to find the right environment and support for individuals with complex mental health needs. That’s why we’ve developed a transparent, efficient, and collaborative referral process—designed to ensure the best possible outcomes for residents, their families, and referring professionals alike.
We proudly welcome referrals from NHS Trusts, Social Services, Local Authorities, and other healthcare professionals who are seeking long-term, specialist residential care for individuals requiring a higher level of support. Whether you’re managing a discharge, supporting a care transition, or seeking more appropriate residential arrangements for your service users, our team is here to help.
Our process is built on clear communication, thoughtful planning, and mutual understanding. From your first contact with our admissions team, you’ll experience a responsive, supportive approach that prioritises individual needs, collaborative planning, and a smooth transition into our homes.
How to Refer
We’ve streamlined our process to make it as straightforward and stress-free as possible for all involved. Here’s how it works:
Step 1: Get in Touch
Contact our admissions team to discuss the individual’s history, current situation, and care requirements. We’re happy to have an initial conversation to explore suitability and answer any questions you may have.
Step 2: Assessment & Care Planning
If a placement is suitable, we carry out a comprehensive assessment—considering mental health history, physical health, risk factors, and care preferences. This helps us develop a personalised care plan that meets the individual’s unique needs.
Step 3: Collaborative Transition
Working closely with NHS professionals, Social Services, families, and other stakeholders, we coordinate a tailored transition plan into one of our homes. We ensure the move is smooth, considered, and as comfortable as possible for the individual.
A Collaborative, Person-Centred Approach
We don’t believe in rushed placements or reactive decisions. Our team works proactively to understand the needs of each referral and match them with the most suitable support environment. Our aim is to offer long-term stability and a sense of belonging that lays the foundation for recovery and personal growth.
Whether you’re referring someone for the first time or are familiar with our services, you’ll find our process clear, compassionate, and built around your goals as much as the individual’s.
Ready to Make a Referral?
If you’re looking for high-quality mental health residential care and a referral process that puts people first, we’re ready to help. Contact our team today to discuss a potential placement or to learn more about how we work.